Where is my survey invite?

Individuals - Add Us to Your Contacts.                                                    

To make sure you never miss important updates, survey invitations, or feedback requests from Welbee, it's a good idea to add our email addresses to your contacts list. This tells your email provider that we're a trusted sender, so our emails will land directly in your inbox and not get caught in spam.

Here are the Welbee email addresses to add:

• admin@welbee.co.uk

• survey@welbee.co.uk

• toolkit@welbee.co.uk

How to Add Welbee to Your Contacts (Before Our First Email Arrives)

Even if you haven't received an email from us yet, you can still manually add our addresses to your contacts or create a special filter. Just follow the simple steps below for your email programme. Don't worry if the exact words are a little different – just look for similar options!

Gmail:

1. Log in to Gmail.

2. On the left side, click "Contacts" (you might need to click "More" first if you don't see it).

3. Click "Create contact" (or the "+" icon if on mobile).

4. Choose "Create a contact" or "Create multiple contacts."

5. Enter "Welbee" for the name.

6. Add each of our email addresses (admin@welbee.co.uk, survey@welbee.co.uk, toolkit@welbee.co.uk).

7. Click "Save."

   • Pro Tip (Gmail Filter): This is a powerful way to ensure delivery.

     1. Click the "Settings" gear icon (top right) then "See all settings."

     2. Go to "Filters and Blocked Addresses."

     3. Click "Create a new filter."

     4. In the "From" field, enter admin@welbee.co.uk OR survey@welbee.co.uk OR toolkit@welbee.co.uk (or you can enter @welbee.co.uk to cover all future emails from our domain).

     5. Click "Create filter."

     6. On the next screen, check the box next to "Never send it to Spam."

     7. Click "Create filter" again to confirm.

Outlook

1. Open Outlook.

2. Go to the "People" or "Contacts" section (usually an icon at the bottom left, or found under the "Home" tab).

3. Click "New Contact" or the "+" sign to add a new contact.

4. Enter "Welbee" as the name.

5. Add each of our email addresses (admin@welbee.co.uk, survey@welbee.co.uk, toolkit@welbee.co.uk) to the email field, using multiple fields if available, or just adding them all in one.

6. Click "Save & Close", "Save" or "Create."

Apple Mail

1. Open the "Contacts" app on your Mac.

2. Click the "+" button at the bottom of the window to create a new contact.

3. Enter "Welbee" for the name.

4. Add each of our email addresses (admin@welbee.co.uk, survey@welbee.co.uk, toolkit@welbee.co.uk) to the email fields.

5. Click "Done."

Yahoo Mail:

1. Log in to Yahoo Mail.

2. Click the "Contacts" icon (looks like a person or address book) on the left sidebar.

3. Click "New Contact" or the "+" icon.

4. Enter "Welbee" for the name.

5. Add each of our email addresses (admin@welbee.co.uk, survey@welbee.co.uk, toolkit@welbee.co.uk) to the email field. You might need to click "Add more" to add multiple email addresses.

6. Click "Save."

By taking these proactive steps, you'll significantly increase the chances that all important communications from Welbee land safely in your inbox right from the start!