Choosing the right launch time can help improve your survey response rates. Our platform also includes automatic reminders and scheduling rules to help your survey reach participants at the right time.
Best Practice
For the best response rates, we recommend that you:
For staff, launch surveys during their working day and give them time to complete them where possible.
For students, launch surveys during a planned lesson or tutor time where possible.
For parents, choose a time when they are most likely to have a chance to check their emails, avoiding Fridays where possible.
Allow enough time before your survey closes for participants to receive automatic reminders.
Every school is different, so choose a launch time that works best for your audience.
Automatic Reminders
Our platform automatically sends reminder emails to participants who have not yet completed their survey.
Reminders are sent at 8:00am on days 3, 6, 9 and 12 of the survey window, unless the survey closes before then and at 8am on the day before the survey closes.
The system automatically skips weekends and bank holidays, sending reminders on the next available working day.
If you would like to send additional reminders yourself, you can do so at any time during the survey window. See Survey Reminders for more information.
System Restrictions
To support engagement and participant wellbeing:
Surveys can only be launched Monday to Friday.
Surveys can be scheduled between 8:00am and 6:00pm.
Survey launches cannot be scheduled for weekends.